Quality Management

Course	T-807-QUAL
Semester	20243
ETCS	6
Core	No

Year	1. year
Semester	Fall 2024
Level of course	4. Second cycle, introductory
Type of course	Elective
Prerequisites	No prerequisites.
Schedule	No schedule found.
Lecturer	Helgi Þór Ingason
Content
It is assumed that students have at least minimum background in statistics. It is also important that students have finished a BS (or BA) degree or have considerable experience in management.The course covers the quality management as a management science and its important sub disciplines such as lean and 6 sigma. Among the subjects of the course are the quality concept, clients, quality culture, suppliers and quality cost. Management systems, improvement, management standatrds, quality system design, certificiation and audits. Statistical quality control, use of SPC and process capability
Learning outcome - Objectives
Students who conclude this course can: Explain the nature and meaning of quality management as a scientific discipline, explain its history and main concepts and argue for its utility and limits in the management of organisations. Explain the connection between quality management and popular ideas/methods/concepts such as lean and 6 sigma. Use the practices of continuous improvement, processes, tools and techniques, in the analysis and solviing of real problems, put forward suggestions for problem solving and explain them verbally and in written text. Assess the capability of processes and present simple SPC charts. Explain the nature and structure of ISO9001. Assess the status of an organization in context with ISO9001, designed a very simplified version of a quality manual and deliver professional output verbally and in written text.
Course assessment
Project A, project B and a Final exam.
Reading material
No reading material found.
Teaching and learning activities
To be announced.
Language of instruction	English